Is Your Customer Service Too Good?

Quickly, I just thought this article on The New York Times’ website was a bit odd:

Griping Online? Comcast Hears You and Talks Back

Although we seem to be in the internet generation, I find it interesting that we still don’t grasp that information we put on it isn’t private. Here we have a guy who complains on his blog, then finds it creepy when the company he’s complaining about responds. Personally, I think it’s great customer service (how many people have you seen complaining on a forum, when someone says something to the effect of “why doesn’t [Conglomo Corp.] listen to its user base?!”). Maybe if Comcast had broken into his house to read his diary (or journal, if you’re Doug Funnie) I would be on his side. What do you think?

A Fresher Start

You may notice my blog has recently been emptied of almost all of my posts from the previous year (I’m sure this does not come as a surprise to those who have seen me write music). I don’t just want this blog to be just another mundane rant-space in the blogosphere macrocosm. I doesn’t really make a difference to me the number of people that come here, but I at least want to provide original, provocative ideas for however many that do. I think it goes without saying that I believe the old posts were walking the line on that note, so I won’t say that. But I will say that I will make the effort to turn it around as I get back to university for the coming semester.