Quickly, I just thought this article on The New York Times’ website was a bit odd:
Griping Online? Comcast Hears You and Talks Back
Although we seem to be in the internet generation, I find it interesting that we still don’t grasp that information we put on it isn’t private. Here we have a guy who complains on his blog, then finds it creepy when the company he’s complaining about responds. Personally, I think it’s great customer service (how many people have you seen complaining on a forum, when someone says something to the effect of “why doesn’t [Conglomo Corp.] listen to its user base?!”). Maybe if Comcast had broken into his house to read his diary (or journal, if you’re Doug Funnie) I would be on his side. What do you think?
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